Privacy Policy

Information We Collect

When you use Rapidluxe, we collect:

• Personal details: name, email address, phone number, date of birth.
• Payment information: processed securely via Razorpay. We do not store card details on our servers.
• Travel details: passport information, dietary requirements, special requests — only as required for your booking.
• Usage data: pages visited, search queries, device information — collected via PostHog analytics.

How We Use Your Information

• To process and manage your bookings.
• To send booking confirmations, quotes, and payment links via Resend.
• To personalise your experience on rapidluxe.com.
• To comply with legal obligations under Indian law.
• We do not sell your personal data to third parties.

Third-Party Services

Your data is shared with the following trusted partners solely to deliver our services:

• Clerk (authentication): manages your login and account security.
• Razorpay (payments): processes all payment transactions.
• Sanity (content management): stores editorial content.
• Neon (database): stores booking and account data on secure servers.
• PostHog (analytics): tracks anonymised usage patterns.

Data Retention

• Account data is retained for the duration of your account plus 3 years after account deletion, as required by Indian tax law.
• Booking records are retained for 7 years per GST compliance requirements.

Your Rights

Under the Digital Personal Data Protection Act 2023 (India), you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate personal data.
• Request erasure of your data (subject to legal retention obligations).
• Withdraw consent for data processing.

To exercise these rights, email privacy@rapidluxe.com.

Cookies

We use essential cookies for authentication (Clerk) and optional analytics cookies (PostHog). You can disable analytics cookies via your browser settings.

Changes to This Policy

We may update this policy periodically. The date of the last update is shown at the bottom of this page. Continued use of our services after changes constitutes acceptance.

Contact

For privacy queries: privacy@rapidluxe.com — Rapidluxe Pvt. Ltd., Mumbai, Maharashtra, India. Last reviewed: June 2026.